Privacy Policy
Last updated: March 2026. Little Owl Wines is based in the United Kingdom and processes data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
Little Owl Wines ("we", "us") operates this website and is the data controller for the personal data we collect through it. Our contact email is hello@littleowlwine.com.
What data we collect
We may collect: name, email address, delivery address, phone number (if provided), payment and order information when you place an order or contact us; and technical data such as IP address and browser type when you use the site. We do not store your full payment card details; card processing is handled by our payment provider.
How we use your data
We use your data to process orders, deliver products, communicate with you about your order or enquiries, send marketing (e.g. newsletter) only if you have opted in, improve our website and services, and to comply with legal obligations (e.g. tax, age verification where relevant).
Legal basis
We process your data where necessary for the performance of a contract (e.g. fulfilling your order), for our legitimate interests (e.g. website security, improving our service) where those interests are not overridden by your rights, with your consent (e.g. marketing), or to comply with a legal obligation.
Sharing your data
We may share your data with service providers who help us run the website and fulfil orders (e.g. hosting, payment processing, delivery). We do not sell your data. We may disclose data if required by law or to protect our rights.
Cookies
We use cookies and similar technologies for essential site functionality (e.g. cart, session), analytics to understand how the site is used, and possibly for marketing. You can manage cookie preferences in your browser. Blocking certain cookies may affect how the site works.
How long we keep data
We keep order and contact data for as long as needed to fulfil the order, deal with returns or disputes, and to meet legal obligations (e.g. tax records). Marketing data is kept until you unsubscribe or ask us to delete it.
Your rights (UK)
You have the right to access your data, have it corrected, ask for erasure, restrict processing, object to processing, and to data portability where applicable. You can withdraw consent at any time. You have the right to complain to the Information Commissioner's Office (ICO) in the UK. To exercise your rights, contact us at hello@littleowlwine.com.
Contact
For privacy enquiries or to exercise your rights, email us at hello@littleowlwine.com.